What is the availability of Articolo lighting products?

All Articolo Studios products are designed and assembled in Melbourne Australia.

Normal leadtime for delivery is 6 – 8 weeks within Australia; 8 – 10 weeks for International orders.

Our lights are wired according to the certification requirements of the destination country, including UL for the US.

Do you create custom lights?

We welcome enquiries regarding custom commissions. Please call us to discuss your project.

What are the prices of your lights?

We supply architects, interior designers, decorators and specifiers globally.

Please contact us for pricing of the fixtures you are interested in. Volume discounts are available for commercial interior décor projects – contact us online or via email.

Are your lights displayed at a location I can visit?

Our studio and showroom is located at 18 Willis Street, Richmond in Melbourne, Australia; meetings by appointment.

Opportunities exist to view our fixtures at various international locations, including our New York showroom and partner Est Lighting in Sydney. Please contact us for relevant locations close to you.

Do you ship Internationally?

Delivery can be arranged both within Australia and Internationally. We normally use DHL for overseas dispatch. Ex Works terms are acceptable. We arrange packaging accordingly.

How do I clean my fixture?

Linished Brass
All brass finishes are lacquered lightly to seal and prevent patinas. Dust gently with a duster or soft rag. Do not use commercial cleaners. A clean soft damp rag may also be used.

Powder Coat and Electroplate Finishes
Dust gently with a soft rag or duster. Do not use abrasives. A clean soft damp rag may also be used.

Glass
For clear glass and coloured glass, wipe gently with a soft, clean cloth moistened with warm water; ‘Isocol’ rubbing alcohol may alternatively be used. For frosted or etched glass, dust gently with a duster or soft rag. Do not scrub frosted glass. Removable shades can be washed carefully in warm to hot water in the sink with minimal cleaning solution.

Porcelain
For porcelain shades, use a soft rag with diluted clear or white cleaning solution, or dust gently with a duster or soft rag.

Leather
Dust gently with a soft rag or duster. Do not use commercial cleaning agents.

Returns

All sales are non-refundable. We do not offer exchanges or refunds.

Warranty

Articolo Studios fixtures are warranted for 3 years after receipt (not installation) against defects. Articolo Studios will repair or replace defective components or product. Hardwired light fixtures are certified for UL and CE dry locations.

We are not responsible for the following

Damage caused by improper cleaning solutions or methods.
Damage caused by improper installation or assembly by the customer or the customer’s agent.
Damage to our fixtures, parts of our fixtures, or shades caused by the improper use of light bulbs.
Damage caused by exposure to weather or improper environment.
Changes in the appearance of the hand rubbed finishes or un-lacquered finishes. These are meant to age in appearance.
Any costs of installation, removal or re-installation.

Material variation

Slight variation in shape and colour is part of hand made craft and may be apparent between batches; this will not be an acceptable reason to reject an item produced by Articolo Studios.
Shades are made by hand and consequently may contain some natural variation in size, shape and colour.
All damage claims must be made in writing to info@articolostudios.com within 5 working days of receipt of goods. Damage claims must include photographs along with a written description of the damage.
Articolo Studios is not responsible for repair or replacement of damages reported after this time.
If damage has occurred in shipping all packaging must be retained by the receiver. Failure to do so may invalidate any claim.

Payment

Our standard payment terms are:
50% on deposit to schedule production (deposit is non-refundable).
Balance and shipping fees to be paid on completion of order and before delivery will be scheduled.
Orders can be stored by Articolo Studios for a limited time. An indication of time must be provided.
Goods remain the property of Articolo Studios until full payment has been received.
Payment may be made by eft/wire transfer.
We also offer Paypal, Mastercard and Visa; a 3% handling fee will be applied to these transactions

Installation

All permanent fixtures are designed to be installed by a certified electrician. We provide installation instructions, hardware and bulbs for all pieces. Please reference your specification sheet for weight requirements. Please make sure the ceiling contains appropriate blocking.

Limitation of liability

In no event will we be liable for special, incidental, consequential or exemplary damages arising out of this agreement or out of the use of the goods or for services provided by us, including, without limitation, damages or costs relating to the loss of profit, business, goodwill, property damage, or bodily injury, even if we are advised of the possibility of such damages, or for any similar claim against you by another party.
The above exclusion of incidental and consequential damages may not be enforceable under some applicable laws, so such exclusion may not apply to you. In no case shall our liability for money damages exceed the invoice amount paid by you.

Force majeure

We will not be liable for any failure or delay in performance or delivery which might be due, in whole or in part, directly or indirectly, to any contingency, delay, failure, or cause of, any nature beyond our reasonable control.

Such causes include, without in any way limiting the generality of the foregoing, fire, explosion, earthquake, storm, flood or other weather, unavailability of necessary utilities or raw materials, strike, lockout, unavailability of components, activities of a combination of workmen or other labour difficulties, war, insurrection, riot, act of God or the public enemy, law, act, order, export control regulation, proclamation, decree, regulation, ordinance, or instructions of any government or other public authorities, or judgment or decree of a court of competent jurisdiction.

Amendment

These terms and conditions may not be amended, changed or modified in any way except in written instrument duly executed by both parties.