FAQs
What is the availability of Articolo lighting products? |
All Articolo Studios products are designed and assembled in Melbourne Australia. Normal leadtime for delivery is 6 – 8 weeks within Australia; 8 – 10 weeks for International orders. Our lights are wired according to the certification requirements of the destination country, including UL for the US. |
Do you create custom lights? |
We welcome enquiries regarding custom commissions. Please call us to discuss your project. |
What are the prices of your lights? |
We supply architects, interior designers, decorators and specifiers globally. Please contact us for pricing of the fixtures you are interested in. Volume discounts are available for commercial interior décor projects – contact us online or via email. |
Are your lights displayed at a location I can visit? |
Our studio and showroom is located at 18 Willis Street, Richmond in Melbourne, Australia; meetings by appointment. Opportunities exist to view our fixtures at various international locations, including our New York showroom and partner Est Lighting in Sydney. Please contact us for relevant locations close to you. |
Do you ship Internationally? |
Delivery can be arranged both within Australia and Internationally. We normally use DHL for overseas dispatch. Ex Works terms are acceptable. We arrange packaging accordingly. |
How do I clean my fixture? |
Linished Brass Powder Coat and Electroplate Finishes Glass Porcelain Leather |
Resources
Care and Maintenance Guide |
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Modular Rod Drop Length Guide |
Terms and Conditions
Returns |
All sales are non-refundable. We do not offer exchanges or refunds. |
Warranty |
Articolo Studios fixtures are warranted for 3 years after receipt (not installation) against defects. Articolo Studios will repair or replace defective components or product. Hardwired light fixtures are certified for UL and CE dry locations. |
We are not responsible for the following |
Damage caused by improper cleaning solutions or methods. |
Material variation |
Slight variation in shape and colour is part of hand made craft and may be apparent between batches; this will not be an acceptable reason to reject an item produced by Articolo Studios. |
Payment |
Our standard payment terms are: |
Installation |
All permanent fixtures are designed to be installed by a certified electrician. We provide installation instructions, hardware and bulbs for all pieces. Please reference your specification sheet for weight requirements. Please make sure the ceiling contains appropriate blocking. |
Limitation of liability |
In no event will we be liable for special, incidental, consequential or exemplary damages arising out of this agreement or out of the use of the goods or for services provided by us, including, without limitation, damages or costs relating to the loss of profit, business, goodwill, property damage, or bodily injury, even if we are advised of the possibility of such damages, or for any similar claim against you by another party. |
Force majeure |
We will not be liable for any failure or delay in performance or delivery which might be due, in whole or in part, directly or indirectly, to any contingency, delay, failure, or cause of, any nature beyond our reasonable control. Such causes include, without in any way limiting the generality of the foregoing, fire, explosion, earthquake, storm, flood or other weather, unavailability of necessary utilities or raw materials, strike, lockout, unavailability of components, activities of a combination of workmen or other labour difficulties, war, insurrection, riot, act of God or the public enemy, law, act, order, export control regulation, proclamation, decree, regulation, ordinance, or instructions of any government or other public authorities, or judgment or decree of a court of competent jurisdiction. |
Amendment |
These terms and conditions may not be amended, changed or modified in any way except in written instrument duly executed by both parties. |